Property maintenance
  • Cambridge 01223 322 552
  • Cottenham 01954 770 688
  • Ely 01353 668 091
  • Newmarket 01638 668 284
  • Burwell 01638 668 284
  • Mayfair 0870 112 7099

Our lettings service in a nutshell

The seven steps

Keeping things as easy as possible

As a landlord, you'll want to know your local estate agent will always be there for you – providing excellent customer service, dependable property management and all round protection of your investment. That's exactly what we do for you.

Our team prides itself on being uniquely proactive, responsive, reliable and flexible. Whether you're letting a single residence, or a full portfolio of investment properties, we're there for you whenever you need us.

Simple steps to letting

  1. Visit & appraisal
  2. Marketing
  3. Viewings
  4. Vetting your tenants
  5. Paperwork & payments
  6. Management & visits
  7. End of tenancy

Our lettings process

We understand that lettings can seem complicated, so we've broken the process down into 7 simple steps.


A quick visit and property appraisal

We'll meet you at the property to carry out a full rental appraisal, where we can answer any questions you have, and advise you of any important legal requirements. Of course, this is free of charge and without any obligation to use us.


Effective marketing for your property

We'll use our website and advertise on several leading property websites to get your property in front of as many people as possible. Naturally, we'd advise starting this process as early as possible to get the ball rolling.


Viewings and quality feedback

Whether your property's empty or has existing tenants in residence, we will accompany all of the viewings, and make sure each viewing is confirmed with you, so that you're always in the loop.

Our reputation

Our local knowledge and down-to-earth approach has led to an increasing number of landlords choosing us.


Vetting the tenants
for your property

Our potential tenants will be asked to complete a pre application form before a physical viewing takes place, to ensure the tenant is able to afford the property and general cost of living prior to a physical viewing.

We've partnered with an award-winning lettings platform, to ensure an efficient and seamless process is experienced by both Landlord and proposed tenant right from the start.

Facial recognition tools help us to ensure the tenant has the correct ID and meets the Right to Rent requirements. The technology helps to provide assurance to tenants and landlords alike, for additional peace of mind.


Paperwork and security deposit

All the legal paperwork will be taken care of, and we'll provide an assured shorthold tenancy agreement. We require a maximum of five weeks' deposit, and one month's rent paid in advance. We'll take care of all the domestic administrative tasks that come with having a new tenant.


Services, visits and rent collection

We offer a let‐only and full management service as well as rent protection if desired. Depending on your requirements, we can deal with tenant queries, collect rent, arrange annual gas checks and obtain competitive quotes for maintenance and repairs.


At the end of the tenancy agreement

At the end of a tenancy, we will make sure that the property is in order, arrange the check-out of the tenants and negotiate any deposit deductions, if required.

Book Property Appraisal

Online property marketing

We market all properties online too – You'll find us on all of the standard sites, and as soon as it hits the market your local followers will get to see your property on Facebook.

Meet our lettings team

Our lettings team would love to hear from you.

Maddie Holland, Lettings Negotiator

Maddie Holland

Lettings Negotiator


Vicki Rush, Lettings Administrator

Vicki Rush

Lettings Administrator


Toni Perry, Lettings Negotiator

Toni Perry

Lettings Negotiator


Izzie Watson, Lettings Manager

Izzie Watson MARLA

Lettings Manager


Mary Crofts, Head of Lettings

Mary Crofts MARLA

Head of Lettings


Areas we cover

We cover areas across Cambridgeshire and Suffolk, with branches in Burwell, Cambridge, Cottenham, Newmarket, and Ely.

Thinking of selling
your property?

Visit Selling page

I’ve been using Pocock + Shaw to let my property for nearly three years now, and I wouldn’t use anyone else.

Peter Buxton Cambridge

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